Refund Policy

Subscription payments

Drive Safe Solutions subscriptions are billed in Canadian dollars according to the monthly or yearly billing option selected during checkout.

Subscription charges provide access to the selected software plan and its included features for the applicable billing period.

General refund policy

Except where required by applicable law, subscription payments are generally non-refundable once the associated subscription period has begun.

This includes situations where a customer:

• Stops using the software before the billing period ends.
• Fails to cancel before a subscription renewal date.
• Does not use all available features.
• Chooses not to complete company setup or onboarding.
• Has employees or team members who do not use the account.

Monthly subscriptions

Monthly subscriptions may be cancelled before the next renewal date to prevent another monthly charge.

Cancelling a monthly subscription does not normally create a refund for the current month. Your company may continue using the paid features until the end of the current billing period, unless access is suspended for a violation of our Terms of Service.

Yearly subscriptions

Yearly plans are sold at a discounted annual rate and cover the full subscription year.

After a yearly subscription has started, unused months are not normally refundable or converted into monthly billing. Customers should review the selected plan and annual price before completing checkout.

Duplicate or incorrect charges

Please contact us promptly if you believe you were charged more than once, charged the wrong amount or billed after a properly completed cancellation.

We will review the account, payment records and subscription history. When we confirm that a charge was made in error, we may issue a full or partial refund to the original payment method.

Service outages and technical problems

Refunds are not automatically provided for temporary outages, maintenance periods, internet connection problems, incompatible customer equipment or third-party service interruptions outside our reasonable control.

For a significant service interruption caused directly by Drive Safe Solutions, we may provide an account credit, service extension or partial refund where appropriate.

Plan upgrades and downgrades

Upgrades

When a company upgrades its subscription, additional charges may apply immediately or be calculated according to the checkout terms shown at the time of the upgrade.

Downgrades

A plan downgrade may take effect at the beginning of the next billing period. Downgrading does not normally produce a refund for the difference between plans during the current billing period.

Promotional and test payments

Promotional, discounted or test purchases may be marked as non-refundable at checkout. Any special refund conditions displayed during checkout form part of this Refund Policy.

Payment disputes and chargebacks

Customers should contact Drive Safe Solutions before starting a chargeback or payment dispute so we have an opportunity to review and correct the issue.

Filing an improper or fraudulent payment dispute may result in account suspension while the dispute is investigated. This does not limit any rights available to you under applicable consumer protection laws.

How to request a refund review

Refund requests should be submitted as soon as possible after the charge appears. Your request should include:

• Your name and company name.
• The email address connected to the account.
• The date and amount of the charge.
• The reason you are requesting a refund.
• Any supporting screenshots or payment information.

Do not send complete payment card numbers, passwords or other sensitive login information.

Refund processing

Approved refunds will normally be returned to the original payment method. The time required for the refund to appear depends on the payment processor and the customer’s financial institution.

Drive Safe Solutions is not responsible for processing delays caused by a bank, card issuer or third-party payment provider after the refund has been submitted.

Changes to this policy

We may update this Refund Policy to reflect changes to our subscriptions, payment methods, business practices or legal obligations.

The updated version will be posted on this page with a new “Last updated” date. Changes do not retroactively remove rights that are required by applicable law.